![]() in the Connection section -> select No Proxy OR select Use system proxy settings if the Internet Explorer settings were changed as mentioned above. Tools -> Options > Advanced -> Network tab -> Settings.Note: This will change the Internet Explorer setting which is the same setting used by Chrome. Chrome menu -> Settings -> Show Advanced Settings.Make sure none of the check boxes are selected on this screen.Tools -> Internet Options -> Connections Tab -> LAN settings.If you are using Internet Explorer go to: Removing any custom proxy settings that were automatically set by HotSpot Shieldīased on the type of browser you are using, do the following to make sure there are no proxy settings on the browser: Reference: Resetting your network adapter in Windows 8Ģ. ![]() This command does not affect Winsock Name Space Provider entries. All Winsock Layered Service Providers which were previously installed must be reinstalled. Resets TCP/IP and related components to a clean state. Every configuration parameter of BranchCache will be reset to its default value. In a Group Policy object, this command returns all settings to not configured and deletes all connection security and firewall rules. The current active policy can be optionally exported to a specified file. Restores the Windows Firewall with Advanced Security policy to the default policy. The following is a list of the Netsh commands you can use at a Command Prompt with administrator privileges to reset your network adapter in Windows 8. Netsh commands for resetting your network adapter in Windows 8 Removing any custom proxy settings that were automatically set by HotSpot Shield.If none of these hints help, please contact our customer support and describe your issue in as much detail as possible. Afterwards, reboot your system, download the latest version, install it and try establishing a connection again. Just download it, double click it and grant administrator rights when prompted and it will remove Online Shield including drivers, configuration files and registry entries. You can use this tool to completely remove Online Shield: uninstall_sos.bat If everything else fails, please try a completely fresh reinstallation.If this resolves the issue, but you also need the other VPN program to work alongside Online Shield, please contact our customer support and describe your situation so we can fix the issue or find a solution for your case. Please uninstall all VPN programs including Online Shield, reboot your system and then install only the Online Shield again. If other VPN-capable programs are installed on your system there might be a resource conflict.Please also make sure all your security programs are updated to the latest version. It might also be necessary to allow/trust the processes "OnlineShieldClient.exe", "OnlineShieldService.exe" and "openvpn.exe" in your security programs. Online Shield needs the ports 4 to establish a connection, so forward/allow these in your configuration if necessary. Please make sure Online Shield is not being blocked by firewalls, antivirus programs or your router configuration. Please reboot your shield, show the network is good, turn on vpn, then catch the failure then immediately go to settings - device preferences - about - send.Please download the latest version, install it and try again. You might be using an old, unsupported version.If updates are missing or the system time is incorrect, issues with establishing encrypted connections can occur. Please make sure all available Windows updates have been installed and the system time and date are correct.Please make sure you are connected to the internet. VPN Online Shield needs an active internet connection.If you cannot establish a secure VPN connection (using the option "Protect connection VPN"), please follow these hints to rectify the most common issues.
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